FAQs

CAN I USE A DISCOUNT CODE ON A PREVIOUS ORDER?

No. Discount codes cannot be applied to previous purchases or combined with other offers. 

*Discount valid on the purchase of items with the Cyber Monday Codes: GIVE20, GIVE25, and GIVE30, Wednesday, November 23, 2016, at 2:00 PM ET through Tuesday, November 29, 2016, at 11:59pm ET. Valid online at tnuck.com on items marked. 

 

HOW DO I CANCEL MY ORDER?

We strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders. If you have questions regarding returning your order once it has been delivered, please refer to our Returns Policy or contact Customer Service at 1 (888) 501-8101, Monday-Friday, 9:00am-6:00pm ET.

 

CAN I APPLY THE "FRIENDS20" DISCOUNT CODE TO A FUTURE PURCHASE (i.e. BACK IN STOCK REQUEST)?

Discount code “FRIENDS” is valid on purchases made from Friday November 11th, 2016 at 2:00 PM ET through Sunday November 13th, 2016, 11:59pm ETCannot be applied to previous purchases or purchases made after Sunday November 13th, 2016, 11:59pm ET. Cannot be applied to exchange orders. 

 

HOW AND WHEN WILL MY ORDER SHIP?

Most products are shipped from our warehouse in Maryland via USPS or UPS, depending on the shipping method selected at checkout.** Please note that some products are shipped directly from the vendors via UPS, USPS or FedEx and may arrive in separate packages.

Order Total

Method

Cost

Expected Arrival

Over $150.00

Ground

FREE

3 - 5 business days

Under $150.00

USPS

$5

5 - 7 business days

Any

UPS Signature

$10

3 - 5 business days

Any

Expedited

$25

2 - 3 business days

 

HOW DO I RETURN AN ITEM?

If an item is unused, unworn, unwashed, we'll take it back within 30 days.  Please note that all original tags must be attached in order for the return to be processed. A prepaid shipping label is included in all orders shipped from our warehouse and available for download at www.tuckernuck.shipmentreturn.com.  Securely repackage your merchandise and include your packing slip (or a photocopy) in the shipment with your items to ensure your return is processed properly.  You may drop your package off at any UPS Drop Box, UPS Store Location, or you may request a pick up herePlease note all returns will be charged a $7.00 return processing fee, which will be deducted form your refund. Please allow 2 weeks for a return to be processed. 

 

HOW DO I REQUEST AN EXCHANGE?

To ensure that the item you are interested in is still in stock, we recommend purchasing the new size or color up front and return the item that did not work out.  If you would still like to process an exchange, you may do so by filling out the exchange form on the packing slip included in your order.  We will ship to the same shipping address listed on the original order order unless otherwise noted. If the item requested is not in stock at the time the return is received, we will refund your original form of payment.  

 

ARE RETURNS FREE?

Please note all returns will be charged a $7.00 return processing fee, which will be deducted from your refund. 

 

HOW LONG BEFORE I SEE MY REFUND?

Please allow up to 2 weeks for your refund to be processed once the returned package has been received at our warehouse.  Depending on your bank, refunds may not be posted on your statement for another 2-3 business days. You will not get an email notification when your refund is processed. The refund will automatically post to your account. 

 

WHY DO I SEE A PENDING TRANSACTION ON MY BANK STATEMENT EVEN THOUGH MY ORDER DID NOT GO THROUGH?

This usually happens when the billing zip code you have entered on your order doesn’t match the billing zip code on the credit card you’re trying to use.  As for the pending transaction, some banks will hold your funds for a couple of days but will not validate the charge. These charges usually drop off of your bank account within 1-7 days.

 

DO YOU SHIP INTERNATIONALLY OR TO CANADA?

Unfortunately, no. We hope to in the future!

 

CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?

No, only one discount code can be applied per order.

  

HOW DO I CANCEL MY ORDER?

We strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders. If you have questions regarding returning your order once it has been delivered, please refer to our Returns Policy or contact Customer Service at 1 (888) 501-8101, Monday-Friday, 9:00am-6:00pm ET.