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Shipping and Delivery
After you’ve placed your order, keep an eye out for an email from Tuckernuck indicating that your order has been processed. Most products are shipped from Tuckernuck HQ, while some other products will be shipped from individual vendors. For this reason, we will charge a $10 flat fee for domestic ground shipping on all orders. Expedited shipping is available for an additional price. International Shipping is a $30 flat rate.You can expect your order to arrive between 3-5 business days after your order is placed. In some cases, however, your order may take a bit longer if it’s coming from a Tuckernuck vendor.
If you have any questions or concerns, shoot us an email at firstname.lastname@example.org, or call us at (202) 670-1265.
Returns and Exchanges
All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached. Returns and exchanges will only be accepted within 30 days of purchase.* Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for exchange so long as it is returned within 30 days. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender.
If you would like us to send you a pre-paid return shipping label, please send us an email with your request. Please mail all returns to:
1052 Potomac Street NW
Washington, DC 20007
Returns will NOT be accepted without a copy of your invoice or proof of purchase. If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible. Once your package has been received at Tuckernuck HQ, your refund will be processed in the original form of payment within 3-5 business days. Please allow additional time for your bank to process and post the transaction. In some cases, this can take up to 3 business days depending on your bank.
*ALL SALE ITEMS ARE FINAL SALE AND NON-REFUNDABLE.
**ALL CUSTOMERS MAKING RETURNS OR EXCHANGES FROM A GILT CITY TRANSACTION WILL BE ISSUED ONLINE CREDIT TO TNUCK.COM. CREDIT WILL BE VALID FOR 30 DAYS AFTER ISSUE DATE.