How do I return an item?

If an item is unused, unworn, unwashed, we'll take it back within 30 days of the item being delivered to your door for a refund. Please allow up to 2 weeks for your refund to process.

Beginning September 3rd, 2024, customers will have 21 days from delivery of their order to initiate return. This new policy only applies to orders made on or after September 3rd, 2024. Any orders placed before then will still be eligible for our current 30-day return window.

Canadian and United Kingdom customers: Please click here to start a return.

US Customers: To start a return, follow instructions here to print your return shipping label.

Return restrictions may be placed on accounts that have exceeded our returns threshold. Please see below for details.

How do I request an exchange?

In an effort to get refunds issued as quickly as possible (and by quickly, we mean within a few days of you returning your package!), we are no longer offering exchanges at this time. If you are interested in a different size or color, we recommend purchasing the correct item right away and returning your original item. That way you will can be #tuckernucking in the right product as soon as possible!

How long before I see my refund?

Please allow up to 2 weeks for your return to arrive at our facility and your refund to process.

Are returns free?

Returns in the United States are free. We accept returns within 30 days of the item being delivered to your door.

Beginning September 3rd, 2024, customers will have 21 days from delivery of their order to initiate return. This new policy only applies to orders made on or after September 3rd, 2024. Any orders placed before then will still be eligible for our current 30-day return window.

To start a return, follow instructions here to print your return shipping label.

How do I return a gift?

If you are returning a gift, we are more than happy to offer store credit for the return. Please contact customer service via email, chat, or phone to make sure we have all of your information.

Can I return monogram items?

No, monogram items are final sale. In the event that the wrong monogram was embroidered on your product, please contact our customer service team.

Can I ship multiple returns back together?

Not at this time. Due to our new returns process, your return will be refunded as soon as the return package arrives at our return facility. Separate orders need to be isolated in order to be credited correctly.

What if I mailed non-Tuckernuck merchandise back to Tuckernuck?

Tuckernuck is not liable for any merchandise that was not purchased on our site that is returned to our facility. Please reach out to Customer Service if this takes place and we will do our best to resolve the error, however, our warehouse is not responsible for the location of these items.

Return Policy Exceptions

Return restrictions may be placed on accounts that have exceeded our returns threshold. If you have returned at least 10 units and 75% or more of your purchases in the last 365 days, your account may be subject to a modified returns policy and not eligible for returns. Please reach out to customerservice@tnuck.com with any questions. 

Looking to send a gift? We offer gift wrapping!

Gift wrap is $8 per item. Each item is individually wrapped in signature marble tissue, placed inside of a branded gift box, wrapped with signature marble paper, and tied up with a bow! If you added a gift message, your gift will arrive with a notecard, as well.

Can I edit/cancel my order?

We strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders once they have been placed. Please double check your shipping address prior to placing your order, as this cannot be updated after an order is placed.

Can I use more than one discount code?

No, our system only allows for one discount code per order.

Are any brands excluded from promotion codes?

The following brands are excluded from all promotional codes: Cult Gaia, Emilia Wickstead, ERDEM, Ginori 1735, Gray Malin, Josh Young Design House, La DoubleJ, Larroude, Lauren Marttila, Lia Burke Libaire, Loom & Co., Matchbook Diaries by Charles Ryan Clarke, Nantucket Reds™, Natural Curiosities, Sarah Bray Bermuda, Susan Johnson, Yeti, Zimmermann, Tuckernuck x India Hicks, Tuckernuck Archive Collection, Tuckernuck Fine Jewelry, and Tuckernuck monogramming services.   

I forgot to apply my discount code at checkout. Can I get reimbursed?

We are unable to provide retroactive discounts on any orders already placed due to software restrictions. Please input your discount code prior to completing checkout, as this cannot be updated after an order is placed.

I didn't receive my discount code for email/text sign-ups.

Email sign-ups: if you don't copy your code provided on the initial form, you should receive an email shortly with your code. Discount codes are not automatically applied - please enter your code in the field labelled "Discount code or gift card" at checkout and click "Apply." Discount codes are only provided for first-time email subscribers.
"SMS (text) sign-ups: discount codes are provided via text message upon signing up, and are provided to first-time SMS subscribers only. Resubscribers will receive the same code provided upon their first subscription (even if already used). If you don't receive a code at all, please reach out to our customer service team.

Why do I see a pending transaction on my bank statement even though my order did not go through?

This usually happens when the billing zip code you have entered on your order doesn’t match the billing zip code on the credit card you’re trying to use. As for the pending transaction, some banks will hold your funds for a couple of days but will not validate the charge. These charges usually drop off of your bank account within 1-7 days.

How long will it take for my order to ship?

View our shipping schedule.

What if my order is labeled as delivered by the carrier, but I haven't received it?

When packages appear to be missing, it is usually one of the following situations:

The package may have been delivered to a neighbor's home. 

The package has been delivered to a different spot than normal on your property. 

The shipping carrier marked the order as delivered before it actually has been. 

If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!

What is shipping protection?

We partner with Corso to provide hassle free solutions to issues during the shipping process outside of our control like lost, stolen, or damaged items. When these things happen, Corso helps you avoid going through the encumbered claims process with the carrier and causing delays in our ability to get a reorder out to you right away. This service also makes a contribution to a verified carbon offset project to make your shipment carbon neutral.

How do I file a package protection claim?

If you have an issue with shipping and you purchased Shipping Protection simply follow this link.

You'll be prompted to indicate the reason for the claim, specify the item in question, and choose between a reorder or a refund. Following that, Corso's concierge team will swiftly get in touch via email to assist you in achieving a quick and effortless resolution.

Do you ship internationally or to Canada?

Yes! We ship to Canada and the UK and hope to add more international markets in the future! Learn more here.