FAQ

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Returns

How do I return an item?

If an item is unused, unworn, unwashed, we'll take it back within 30 days of the item being delivered to your door for a refund. Please allow up to 2 weeks for your refund to process.

To start a return, follow instructions here to print your return shipping label.

Return restrictions may be placed on accounts that have exceeded our returns threshold. Please see below for details.

How do I request an exchange?

In an effort to get refunds issued as quickly as possible (and by quickly, we mean within a few days of you returning your package!), we are no longer offering exchanges at this time. If you are interested in a
different size or color, we recommend purchasing the correct item right away and returning your original item. That way you will can be #tuckernucking in the right product as soon as possible!

How long before I see my refund?

Please allow up to 2 weeks for your return to arrive at our facility and your refund to process.

Are returns free?

Returns are free. We accept returns within 30 days of the item being delivered to your door.

To start a return, follow instructions here to print your return shipping label.

How do I return a gift?

If you are returning a gift, we are more than happy to offer store credit for the return. Please contact customer service via email, chat, or phone to make sure we have all of your information.

Can I return monogram items?

No, monogram items are final sale. In the event that the wrong monogram was embroidered on your product, please contact our customer service team. Please note that we are currently unable to offer monogramming on products through this holiday season. We look forward to reintroducing it in the new year.

Can I ship multiple returns back together?

No! Due to our new returns process, your return will be refunded as soon as the return package arrives at our return facility. Separate orders need to be isolated in order to be credited correctly.

What if I mailed non-Tuckernuck merchandise back to Tuckernuck?

Tuckernuck is not liable for any merchandise that was not purchased on our site that is returned to our facility. Please reach out to Customer Service if this takes place and we will do our best to resolve the error, however, our warehouse is not responsible for the location of these items.

Return Policy Exceptions

Return restrictions may be placed on accounts that have exceeded our returns threshold. If you have returned at least 10 units and 75% or more of your purchases in the last 365 days, your account may be subject to a modified returns policy and not eligible for returns. Please reach out to customerservice@tnuck.com with any questions. 

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Orders

Looking to send a gift? We offer gift wrapping!

Gift wrap is $8 per item. Each item is individually wrapped in signature marble tissue, placed inside of a branded gift box, wrapped with signature marble paper, and tied up with a bow! If you added a gift message, your gift will arrive with a notecard, as well.

Can I edit/cancel my order?

We strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders once they have been placed. Please double check your shipping address prior to placing your order, as this cannot be updated after an order is placed.

Can I use more than one discount code?

No, our system only allows for one discount code per order.

Are any brands excluded from promotion codes?

The following brands are excluded from all promotional codes: Emilia Wickstead, Loom & Co., La DoubleJ, Zimmermann, Susan Johnson, Lia Burke Libaire, ERDEM, Larroude, Yeti, Tuckernuck Archive Collection, Tuckernuck x Atlantic Pacific, and Tuckernuck monogramming services.

I forgot to apply my discount code at checkout. Can I get reimbursed?

We are unable to provide retroactive discounts on any orders already placed due to software restrictions. Please input your discount code prior to completing checkout, as this cannot be updated after an order is placed.

I didn't receive my discount code for email/text sign-ups.

Email sign-ups: if you don't copy your code provided on the initial form, you should receive an email shortly with your code. Discount codes are not automatically applied - please enter your code in the field labelled "Discount code or gift card" at checkout and click "Apply." Discount codes are only provided for first-time email subscribers.
"SMS (text) sign-ups: discount codes are provided via text message upon signing up, and are provided to first-time SMS subscribers only. Resubscribers will receive the same code provided upon their first subscription (even if already used). If you don't receive a code at all, please reach out to our customer service team.

Why do I see a pending transaction on my bank statement even though my order did not go through?

This usually happens when the billing zip code you have entered on your order doesn’t match the billing zip code on the credit card you’re trying to use. As for the pending transaction, some banks will hold your funds for a couple of days but will not validate the charge. These charges usually drop off of your bank account within 1-7 days.

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Shipping & Tracking

How long will it take for my order to ship?

View our shipping schedule.

What if my order is labeled as delivered by the carrier, but I haven't received it?

When packages appear to be missing, it is usually one of the following situations:

The package may have been delivered to a neighbor's home. 

The package has been delivered to a different spot than normal on your property. 

The shipping carrier marked the order as delivered before it actually has been. 

If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!

Do you ship internationally or to Canada?

Yes! We ship to Canada and the UK and hope to add more international markets in the future!

How Do I Get In Touch With Customer Support?

Support Hours:

MONDAY - FRIDAY: 9:30AM - 12AM EST
SATURDAY - SUNDAY: 10AM - 12AM EST

Chat Us: chat bubble available throughout the site.

Call Us or Text Us: (888) 501-8101

Email Us: