What is your holiday return policy?

Orders placed between November 1 and December 19, 2026, can be exchanged or returned through January 9, 2027.

To start a free exchange or return, visit our Returns Portal.

Please note that all Final Sale items are excluded from returns and exchanges.

How do I request an exchange?

We're happy to offer free exchanges for a different size of the same item. To get started, enter your order number in our returns portal above and select the item you'd like to exchange. Once your return is processed, we'll ship your new size.

How do I exchange or return an item?

To exchange or return an online purchase, please use our returns portal linked above. Exchanges and returns are free in the US within 21 days of order delivery. Return restrictions may be placed on accounts that have exceeded our returns threshold. Please see Return Policy Exceptions below.

Please note: Some Happy Returns locations can't accept larger items, such as boots or oversized packages, because of limited storage space. For these items, choose the UPS label and send them back in their original packaging.

How does store credit work?

When you start a return in our returns portal, choose store credit instead of a refund. Your credit is added to your Tuckernuck account and can be used on any future purchase. 

How long before I see my refund or store credit?

If you dropped off your return at a Happy Returns location, please allow up to 24 hours to see your refund or store credit.

If you are returning via UPS mail-back, please allow up to a full 7 business days for your return to arrive at our facility and your refund or store credit to process.

Are exchanges and returns free?

Exchanges and returns in the United States are free.

International returns are subject to a return fee. To learn more and get started on an international return, click here.

How do I return a gift?

If you are returning a gift, we are more than happy to offer store credit for the item. In our returns portal linked above, please select “Start a Gift Return” to begin the process.

Can I return monogram items?

No, monogram items are final sale. In the event that the wrong monogram was embroidered on your product, please contact our customer service team.

Can I ship multiple returns back together?

No—your return is processed as soon as the package arrives at our return facility, so each order needs its own package. This allows us to issue your exchange, store credit, or refund correctly.

Return Policy Exceptions

Return restrictions may be placed on accounts that have exceeded our returns threshold. If you have returned at least 10 units and 75% or more of your purchases in the last 365 days, your account may be subject to a modified returns policy and may not be eligible for exchanges or returns. Please reach out to customerservice@tnuck.com with any questions.