How do I return an item?

If an item is unused, unworn, unwashed, we'll take it back within 21 days of the item being delivered to your door for a refund. Please allow up to 2 weeks for your refund to process.

Beginning September 3rd, 2024, customers will have 21 days from delivery of their order to initiate return. This new policy only applies to orders made on or after September 3rd, 2024. Any orders placed before then will still be eligible for our current 30-day return window.

To start a return, follow instructions here to print your return shipping label.

Return restrictions may be placed on accounts that have exceeded our returns threshold. Please see below for details.

How do I request an exchange?

In an effort to get refunds issued as quickly as possible (and by quickly, we mean within a few days of you returning your package!), we are no longer offering exchanges at this time. If you are interested in a different size or color, we recommend purchasing the correct item right away and returning your original item. That way you will can be #tuckernucking in the right product as soon as possible!

How long before I see my refund?

Please allow up to 2 weeks for your return to arrive at our facility and your refund to process.

Are returns free?

Returns in the United States are free. We accept returns within 30 days of the item being delivered to your door.

Beginning September 3rd, 2024, customers will have 21 days from delivery of their order to initiate return. This new policy only applies to orders made on or after September 3rd, 2024. Any orders placed before then will still be eligible for our current 30-day return window.

To start a return, follow instructions here to print your return shipping label.

How do I return a gift?

If you are returning a gift, we are more than happy to offer store credit for the return. Please contact customer service via email, chat, or phone to make sure we have all of your information.

Holiday Return Window

We are happy to offer an extended holiday return window. Purchases made between November 1, 2024 and December 19, 2024 are eligible for return until January 9th, 2025. Orders placed after December 19th are subject to our standard 21-day return window. 

Can I return monogram items?

No, monogram items are final sale. In the event that the wrong monogram was embroidered on your product, please contact our customer service team.

Can I ship multiple returns back together?

Not at this time. Due to our new returns process, your return will be refunded as soon as the return package is processed at our return facility. Separate orders need to be isolated in order to be credited correctly.

What if I mailed non-Tuckernuck merchandise back to Tuckernuck?

Tuckernuck is not liable for any merchandise that was not purchased on our site that is returned to our facility. Please reach out to Customer Service if this takes place and we will do our best to resolve the error, however, our warehouse is not responsible for the location of these items.

Return Policy Exceptions

Return restrictions may be placed on accounts that have exceeded our returns threshold. If you have returned at least 10 units and 75% or more of your purchases in the last 365 days, your account may be subject to a modified returns policy and not eligible for returns. Please reach out to customerservice@tnuck.com with any questions.