Vendor Operations One Pager
Tuckernuck Warehouse Delivery Information:
1675 Beggrow Street
Lockbourne, OH 43137
Email Tracking and Shipping info to
Receiving Hours: M-F 8:30am to 4:00pm EST
Deliveries will not be accepted outside hours and vendor will be responsible for any extra charges incurred
Parcels: No appt needed
1-5 pallets LTL: No appt needed
For 5+ pallets LTL or FTL: Appt needed 24 in advance by email @ CMH2Tuckernuck@whiplash.com
All sample inventory will still ship to our office located at:
1250 24th Street NW
Washington, DC 20037
All Vendors are obligated to adhere to the requirements as stated in the Vendor Operations Manual and any Purchase Order. Please see highlights below:SHIPPING REQUIREMENTS: The Vendor is required to get permission to ship at any time, including both bulk and sample shipments. All shipments must contain a packing slip that includes the following:
- Tuckernuck PO number (provided by Tuckernuck Buyer)
- Style Numbers, Color Names (color codes must always be accompanied by a color name) & Sizes
- Quantities (broken down by style, color, and size)
- Carton count
CARTON/PALLET LABELING: A packing slip must be easily identifiable and sealed in a waterproof pouch that has been secured to the exterior of the carton. If there are multiple cartons in a shipment, the packing slip should be secured to carton #1. All cartons should be marked sequentially (e.g. 1 of 5, 2 of 5, 3 of 5, etc.).
All non-parcel shipments must be palletized. All cartons on pallets must be clearly identifiable with Tuckernuck PO Number, Style Numbers, and Vendor Name clearly marked.
ITEM PACKAGING REQUIREMENTS: Each unit must be labeled with a scannable barcode on the outside of the item’s packaging, easily accessible without opening the product (e.g. stickers on polybags, shoe boxes, garment bags, etc.). For fragile items, each unit must be individually and tightly packaged with bubble wrap, foam, or airbags to ensure the item does not move around in transit. All cartons must be identified with a FRAGILE sticker. Any merchandise that arrives damaged/unsellable at the point of receipt will be subject to a chargeback and returned to the Vendor at Vendor’s cost within 30 days of receipt date.
CHARGEBACKS: Failure to comply with the requirements highlighted above and detailed in the Vendor Operations Manual will result in a chargeback. Failure to ship orders to the requested locations will result in a $500 chargeback, and the Vendor will be responsible for any additional shipping expenses.
Thank you for working with us to improve our partnership. Please sign below to acknowledge you have read through and agree with our terms. Signed manual and request for exemptions must be returned to Tuckernuck via email@example.com within 5 business days. Failure to sign the manual may result in the suspension of the relationship between the Parties until terms are agreed upon. No goods or products will be accepted by Tuckernuck until such is resolved.
Vendor Name (Printed)
Vendor Representative Name (Printed)
Vendor Representative Signature
WHAT IS YOUR RETURN POLICY?
Tuckernuck gladly accepts returns of unworn, unwashed, undamaged merchandise for full refund within 30 days from the time of delivery.
For orders placed from October 30, 2023, through December 8, 2023, enjoy extended holiday returns for eligible items until January 8, 2024.
Merchandise must be returned within 30 days.
Merchandise must not be worn, damaged, or washed.
Merchandise must have all original tags attached.
Monogrammed, personalized, and final sale merchandise cannot be returned or exchanged.
Original shipping charges are not refundable.
WHAT IS YOUR GIFT RETURN/EXCHANGE POLICY?
If you are returning a gift, we are more than happy to offer store credit for the return. Please contact firstname.lastname@example.org to start the process.
WHEN WILL I RECEIVE MY REFUND?
Returns take us 5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email.
CAN I EXCHANGE AN ITEM?
In an effort to get refunds issued as quickly as possible, we are not offering exchanges at this time. If you are interested in a different size or color, we recommend purchasing the correct item right away and returning your original item.
IS THERE A RETURN FEE?
No, all returns postmarked within 30 days of order delivery are free. Please generate a label through our portal here.
CAN I RETURN A FINAL SALE ITEM
Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions, please chat with our Customer Experience team before placing your order.
CAN I RETURN MONOGRAMMED OR PERSONALIZED ITEMS
Monogrammed, personalized, and final sale merchandise cannot be returned or exchanged. All sales are final.
CAN I RETURN ONLINE PURCHASES IN STORE?
Yes! Online purchases can be returned at our Tuckernuck store in Washington, DC. For more information on our store, please visit our store page.
CAN I RETURN MULTIPLE ORDERS IN THE SAME RETURN PACKAGE?
No. You will need to create a separate return label for each order. You will not receive a proper refund or credit if multiple orders are returned in one shipment.